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Thursday, May 23 • 14:00 - 14:35
How LivePerson is Tailoring its Conversational Platform Using OpenFaaS - Simon Pelczer, LivePerson & Ivana Yovcheva, VMware

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The conversational commerce experience needs to be personalized to allow customers to extend and customize the chat experience with bespoke code.

Attend this talk to hear how LivePerson took one of the most popular open source Serverless projects and built it into their product to add value for customers. Functions allow customers to create custom chatbot behaviour, messaging extensions and commerce workflows. You’ll see a live demo and hear about how the team put together the solution. We’ll cover how we operationalized an open source project so that we can build, ship and maintain our many functions whilst ensuring secure, multi-tenant access.

Ivana will give an overview of the OpenFaaS architecture, CRD and its set of UNIX-like components which build on top of primitives in Kubernetes. She will also share the vision of the open source project and where it’s heading next.

avatar for Ivana Atanasova

Ivana Atanasova

Open Source Software Engineer, VMware
Ivana Atanasova is an Open Source Software Engineer in VMware's Open Source Program Office, where she has contributed to a variety of projects, including Python-TUF, go-tuf, Sigstore, Tern, CHAOSS' Augur, Network Service Mesh, OpenFaaS and others. Previously, Ivana worked at the Bulgarian... Read More →
avatar for Simon Pelczer

Simon Pelczer

Software Engineer, LivePerson
Simon Pelczer is an Software Engineer at LivePerson R&D, working in the Platform Enablement Team as a part of the Developer Experience unit, which strives to open up the platform to customers and redefine customer facing interfaces. His journey into the Serverless field started with... Read More →

Thursday May 23, 2019 14:00 - 14:35 CEST
Hall 8.1 G1